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Frequently Asked Questions

 
 

Have some questions about the screen-printing process? If so, you've come to the right place! Our FAQ page should be able to point you in the right direction.

CAN I SUBMIT MY OWN ARTWORK?  WHAT ARE THE ART REQUIREMENTS?

Of course! We encourage everyone to have a hand in the screen printing, embroidery, and sublimation process. There are some things to keep in mind when creating artwork for screen-printing. Please visit our SUBMITTING ARTWORK page for more info!

CUSTOM INK COLORS? WHAT TYPES OF INK DO YOU USE?

Head on over to our INKS & PRINT TECHNIQUES page to find out more about our printing process. For an additional charge, we can match any color using the Pantone Color Matching System (PMS).

WHAT ARE YOUR MINIMUM PRINT RUNS?

Screen Printing @ 24 pieces. Posters @ 50 pieces. Sublimation & DTG - No minimums.

WHAT'S YOUR MAXIMUM APPAREL PRINT SIZE?

Click here to download the Family Industries Artwork Sizing Guide PDF.

CAN I MIX T-SHIRT SIZES AND COLORS?

As long as there is a minimum of 24 pieces with the same design, you can mix sizes and shirt colors! 

HOW MANY COLORS CAN YOU PRINT?

Our maximum amount of screen printed colors is 8. Both Sublimation and DTG offer full color and resolution.

DO YOU PRINT SAMPLES?

We do not print samples. We are happy to offer all of our clients a press check, or a photo approval. If you are looking to print a single item, we offer direct to garment printing at a minimal cost.

WILL YOU PRINT ON APPAREL THAT I SUPPLY (CONTRACT PRINTING)?

Of course. This is considered “contract printing.” For more info and our contract printing price list, please contact us through the order form.  

DO YOU SHIP ORDERS/DELIVER OR CAN I PICK UP MY ORDER?

We prefer to ship via UPS for domestic deliveries, and Cargomatic for our local deliveries and freight. Our HQ is open from 9am-5pm for any local pick-ups!  We can also drop ship apparel to any location nationwide.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept cash, check, MasterCard, Visa, American Express, and Discover. Please note that all credit card transactions over $250.00 come with a 3.5% processing fee.

DO I NEED TO PUT DOWN A DEPOSIT TO START AN ORDER?

Yes. All orders require a 50% deposit in order to begin. 50% is required upon completion and pick-up.

I NEED MY ORDER ASAP! IS THERE A RUSH ORDER OPTION?

We are happy to accommodate all orders. Rush orders are always an option, however they come with an added cost.

  • 6-9 business day turnaround: 15% added to overall order costs
  • 5 business day turnaround: 25% added to overall order costs
  • 4 business day turnaround: 35% added to overall order costs
  • 3 business day turnaround: 45% added to overall order costs
  • 2 business day turnaround: 60% added to overall order costs
  • 1 business day turnaround: Direct to Garment option only

DO YOU OFFER BRAND AND APPAREL CONSULTATIONS?

100% YES! Whether you are a new brand, established business, or a touring band/artist, we can help you find the apparel and price point that works for your budget and timeline. We will walk each customer through the ordering process and advise based on our years of expertise.