We are looking forward to working together! Please take a minute to read through our terms and conditions before hitting approve on your order. We will ensure that you receive top notch customer service throughout the entire process.

Terms & Conditions

  • The order is official once the invoice is approved.

  • Credit card charges over $500.00 will be charged a 3.5% processing fee.

  • Our standard turnaround time for orders is 10-15 business days. This does not to apply to orders with finishing services. Our customer service team will be in contact with a finalized in-hands date.

  • Please take shipping time into account when placing an order.

  • All orders with a deadline must receive confirmation from Family Industries for approval. Requesting a deadline does not make it effective, as our in-house scheduling team needs to confirm the production schedule.

  • Allow for a 1%-2% damage rate on each order. You will not be charged for any missing items.

  • If an issue arrises with your order after you take it home, we have a 15 business day grace period to assess the order inconstancies.

Before hitting approve on your invoice, we ask that you please double check o make sure everything is correct. This includes your artwork (correct files, spelling, pantone colors, print sizes, etc). Your PO is the official order approval. If everything is correct, please hit approve on your invoice.

Thanks so much!