customer service

Meet A Family Member - Kerin Amit

Each month we bring you inside our warehouse to introduce you to a member of our Family.


Kerin Amit

Fulfillment Department Manager / Master of Direct to Garment

Though it is far from finished, we’ve been working out of Camp Family (our new facility in Frogtown, LA) for quite some time now. Simultaneously managing the workflow of two separate locations would be a much more difficult and stressful situation if it weren’t for one person: Kerin Amit. Over here at the Chinatown warehouse we’re fortunate enough to work alongside our fellow Family members, with someone always there to help pick up the slack. Meanwhile, at Camp Family, Kerin has had to handle the bulk of everything on her own. Most people would lose their minds, but somehow she manages to stay above it all. She’s the very definition of hard worker, and her ability to handle everything with poise and a level head is what makes her an invaluable member of the Family. The Fulfillment Department is a non-stop, ever-changing machine; yet somehow Kerin makes managing it look easy. Add to that the fact that she’s our go-to Direct to Garment printer, and you begin to wonder: is Kerin half human, half machine? Simply put, without Kerin we would be lost. Very few people could do what she does on a daily basis and manage to keep their head on straight. There is never a moment of nuttiness (of which there are plenty) that Kerin let’s get to her. She’s Camp Family’s knight in shining armor, and there isn’t a day that goes by that she doesn’t make us feel lucky as hell for getting to call her a member of our Family.

Without further ado, we’re excited to finally introduce you to THE Kerin Amit.

What do you do at Family Industries?

To put it simply, I manage the Fulfillment department and run the Direct to Garment printers. I also do live events. I can pretty much do anything. DTG, embroidery, screen print, sublimation, vinyl, heat transfer.

Breaking it down, my main job is to work with clients in managing and maintaining their online store. We offer on demand printing for fulfillment, so when orders come in, I’ll either print them or if there is printed stock I’ll pull from inventory. And then I ship everything out. We can get anywhere between 40-100 orders overnight, so it’s always busy.

What piece of clothing that you own could you not live without?

High waisted pants.


At the moment, what are your top three songs?

1. “Lost On You” - LP

2. “Little Bit” - Terror Jr.

3. “Needy” - Ariana Grande


On top of steering the ship known as Camp Family, Kerin is also an incredible artist. If you attended Record Store Day 2019 at Amoeba Records, you might have snagged a shirt with Kerin’s design on it. That’s right, she’s the amazing artist behind this year’s Amoeba Tape design!



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Meet A Family Member - Phil McDonald

Each month we bring you inside our warehouse to introduce you to a member of our Family.



Customer Service Manager

It’s quite fitting that Phil is the first face you see when you walk into Family Industries. From his unique ability to make everyone around him feel comfortable, to the always present smile on his face; Phil is the physical embodiment of what we represent as a company. Whether your a customer who’s been with Family for ten years or ten minutes, he makes you feel like there’s no one else in the world more important than YOU. Despite the occasional crap we give him for being such a sweet-hearted softy, this place wouldn’t be the same without him.

We’re really excited to introduce you to the man who’s stolen all of our hearts, and might just steal yours: Phil McDonald.

What do you do at Family Industries?

I work with our customers one on one to help them get their projects off the ground. From their initial idea, all the way to the physical, tangible product; I am there to make sure it gets where it needs to be, and gets there on time. I work hand-in-hand with people to help them brainstorm ideas, and make sure they get exactly what they came in looking for. If necessary, as some customers don’t always have a solid idea of exactly what they want, I’ll bring in our in-house art department to help with artwork and design. From there, it’s off to the presses… well, not THAT quickly. Because our day-to-day workload is often quite substantial, I am always keeping track of our production schedule, as to avoid any potential delays. I’m also in constant contact with the customer throughout the art and design phase to make sure they’re seeing their vision come to life. My goal is for the customer to have a seamless experience with us, and for everything to come together like magic!

What piece of clothing that you own could you not live without?

Does my Casio F-91W count? Cause if so, DEFINITELY that.



Outside of working at Family Industries, Phil’s in a band! They’re named Punch Punch Kick, and you can check their music out here:

Official Music Video for "Licking My Wounds" by Punch Punch Kick From the debut album available now on Lolipop Records.



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